Customer must understand that shipping of purchased items will usually take longer than expected during holiday and busy seasons.
All orders received on Fridays an or holidays will be processed as soon as possible.
A tracking number will be sent to customer as soon as the item is shipped.
At the present time, we only ship to the contiguous United States.
The Creature Zone offers free shipping for all of our products.
Shipping usually arrives 7-10 business days after order is processed. Actual shipping times might vary.
All items returned to The Creature Zone must be in the same new condition as received. Refunds and credits are processed after being received by The Creature Zone. We will pay the return shipping costs if the return is a result of our error, incorrect or defective item.
If you need to return any item, please contact The Creature Zone with your order number and details about the product you would like to return. We will respond as soon as we can with instructions concerning return of the item.
All returns and exchanges must be shipped to and inspected by The Creature Zone before refund or credit is issued.
All returns to The Creature Zone must have a return authorization number issued to The Creature Zone by the manufacturer before any product can be returned.
Refunds and Credits Policy
You should usually receive your refund or credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Shipping fees are non-refundable.
The Creature Zone is not responsible for lost or returned items/packages due to address errors.
If you do not receive your package, please contact your local post office or shipping facility before contacting The Creature Zone.
Please contact The Creature Zone with your order number so an investigation can be made to determine if the package can be retrieved or found. This process can take 2 -3 weeks once it is reported.
All items being returned must be part of the manufacturers current product line.